GMO GlobalSign, Inc.

Job Vacancy: Fulfillment Specialist

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  • Manages order-to-invoice cycle by entering received Purchase Orders (POs) and send out invoices to customers to achieve agreed department metrics.
  • Assists in the implementation of development/improvement of assigned financial/accounting/CRM tool by creating change request to the system, provides timely feedback, etc.
  • Responds in a timely manner to various customer queries using various communication channels including but not limited to issuance method for invoice, credit note, receipts, delivery slips/request by post for invoices/Request for payment due/Bank account setting, Payment process, Tax/VAT queries and other related queries.
  • Resolves or reconciles discrepancies and issues by examining previous transactions (such as credit card transactions, etc.), contacting customers, etc. and provides recommendation on how to avoid future incidents.
  • Prepares or assists in the preparation of weekly sales forecast to be used by the management as data in allocating resources, creating interventions if needed, and other revenue changes.
  • Processes monthly sales commissions by preparing the approved commission via excel or other tool to meet timely issuance of commission to sales staffs.

  • Work Experience: 1 year/s
  • Salary: ₱30,000 - ₱40,000
  • Women
  • Highschool Graduates
  • Senior Citizens
  • Differently Abled/PWD
  • Displaced Workers(Local)
  • Balikbayans/OFW Returnees

  • Minimum Bachelor's/College Degree, preferably in Business Administration, Management or Accountancy.
  • Excellent English & Chinese communication skills, both written and verbal.
  • Excellent Customer Service Skills.
  • Detailed oriented and good analytical skills.
  • High Level of integrity and ability to maintain confidential information.
  • Willing to travel overseas for business trips and trainings.

  • At least 1 year work related experience preferably gained in IT security, enterprise software, web services or High Technology Company. Fresh graduates are also welcome to apply.
  • Knowledge and experience in Order-to-Invoice Management, Account Receivables and Customer Relationship Management.

  • Strong time management skills: able to prioritize and manage multiple activities, effectively manage his/her own time, and work independently to meet defined fulfillment performance metrics.