Manages order-to-invoice cycle by entering received Purchase Orders (POs) and send out invoices to customers to achieve agreed department metrics.
Assists in the implementation of development/improvement of assigned financial/accounting/CRM tool by creating change request to the system, provides timely feedback, etc.
Responds in a timely manner to various customer queries using various communication channels including but not limited to issuance method for invoice, credit note, receipts, delivery slips/request by post for invoices/Request for payment due/Bank account setting, Payment process, Tax/VAT queries and other related queries.
Resolves or reconciles discrepancies and issues by examining previous transactions (such as credit card transactions, etc.), contacting customers, etc. and provides recommendation on how to avoid future incidents.
Prepares or assists in the preparation of weekly sales forecast to be used by the management as data in allocating resources, creating interventions if needed, and other revenue changes.
Processes monthly sales commissions by preparing the approved commission via excel or other tool to meet timely issuance of commission to sales staffs.
Work Experience: 1 year/s
Salary: ₱30,000 - ₱40,000
Minimum Bachelor's/College Degree, preferably in Business Administration, Management or Accountancy.
Excellent English & Chinese communication skills, both written and verbal.
Excellent Customer Service Skills.
Detailed oriented and good analytical skills.
High Level of integrity and ability to maintain confidential information.
Willing to travel overseas for business trips and trainings.
At least 1 year work related experience preferably gained in IT security, enterprise software, web services or High Technology Company. Fresh graduates are also welcome to apply.
Knowledge and experience in Order-to-Invoice Management, Account Receivables and Customer Relationship Management.
Strong time management skills: able to prioritize and manage multiple activities, effectively manage his/her own time, and work independently to meet defined fulfillment performance metrics.