1. Researches, investigates and resolves customer technical issues. 2. Assists customers in installation and implementation of GlobalSign products. 3. Interprets instructions and issues and implement actions according to company policies and procedures. 4. Provides excellent customer service to clients that meets and exceeds company’s and client’s standards by responding to customers promptly, demonstrating deep knowledge and expertise of GlobalSign products, etc. 5. Performs, if need arises, web content management tasks by executing and delivering web content goals based on Tech Support guidelines.
Work Experience: 1 year/s
Salary: ₱17,000 - ₱27,000
? ? With at least a Bachelor's Degree.
• Excellent English written and verbal skills. • Sound organizational and interpersonal skills with a strong customer focus. • Able to do multi-tasking, desire to work in fast paced, rapidly evolving environment and fast learner. • Good problem solving, analytical and critical thinking skills • Willing to work in Makati City and can start ASAP.
? ? Extensive knowledge of Microsoft Office applications and the internet environment.
• At least one-year strong technical background. Call Center Agent with ISP or Web-hosting Account experience are preferred but not required.
• Ability to work independently and as part of a team.