Eclaro Business Solutions, Inc.

Job Vacancy: IT Support

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  • Provide level 1 support to US Clients
  • Provide remote support via the phone and remote control
  • Take and Resolve Support tickets and provide support to the rest of the client's customers
  • Troubleshooting all information technology issues, including software, hardware, and networking
  • Provision, deprovision, and audit access rights for all company resources
  • Assist in the management of Active Directory information, ensuring accuracy, regular updates and backup
  • Document Incidents and Work Orders with detailed steps and resolution in ticket tracking system
  • Work with VIPs, providing a "white glove" service where necessary
  • Monitor and update all incidents and requests
  • Reassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted
  • Track all work, inventory, and projects using a ticketing system
  • Provide assistance and participate on new project(s) testing and deployment/delivery
  • Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement and personnel escort
  • Participate on project deployment
  • Provide input and update knowledge base as necessary
  • Coordinate the logistics of and conduct the movement of assets and equipment to various client's facilities when needed
  • Follows up with end-users to ensure that inquiries are resolved within established SLAs

  • Work Experience: 2 year/s
  • Salary: ₱35,000 - ₱45,000
  • Women

  • Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task
  • Self-motivated to learn and sharpen technology knowledge and skills along with business processes
  • Ability to work individually and within a team environment with little supervision

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Qualified applicants may send their resume to or by walk-in at Unit 1C A&M Building #9 Batasan Hills, Commonwealth Avenue, Quezon City

Mondays to Fridays 9:00 AM - 5:00 PM

  • Minimum of 2 years' experience working in support of desktop services
  • MCP (Microsoft Certified Professional)
  • Have a B.S. in IT or closely related field
  • Knowledge of Microsoft Management Console tools, specifically Active Directory (AD) for user and computers, terminal services
  • Experience preferred with Windows 10, VOIP, Ticket tracking system, Hyper-V, and Office 365